The Consumer Protection Council is a statutory body established in accordance with the Consumer Protection Act Chapter 13.24 of the Revised Laws of Saint Lucia, to handle consumer-related issues in Saint Lucia. It consists of seven members appointed by the Minister, including representatives nominated by the Bar Association, the Chamber of Commerce, and the National Consumer Association, as well as individuals with expertise in areas like consumer protection and business. The Minister appoints the Chairperson, while the Deputy Chairperson is elected by members at the first meeting. Council members serve a two-year term and may be reappointed. The Council’s functions include reviewing investigation reports, facilitating dispute resolution between consumers and suppliers, and preparing binding agreements when resolutions are reached. If no agreement is made, disputes are referred to a Tribunal. The Council also assesses ongoing legal actions to avoid duplication with its processes. It holds the authority to summon parties to dispute resolution, gather information, and request further investigations. Additionally, it can issue notices and agreements to help enforce consumer rights.
